Contact Us

Q: How do I report an error in a guide?

Email song2026lang@gmail.com with subject 'Correction Request' and specify the guide name, section, and the error you found. Per our Corrections Policy, we correct verified errors within 7 days and note the change at the top of the affected guide.

We'd love to hear from you.

Important Notice: ExportComplianceHub provides informational content only. We do not provide legal advice, issue certifications, or act as an Authorized Representative (RP/AR). For legal advice, please consult a qualified attorney in your jurisdiction. For certification services, please contact an accredited testing laboratory.

Compliance PDF Packs — Coming Soon

We're preparing downloadable compliance checklist PDFs for each guide. Check back soon or email us to be notified when they're ready.

How to Reach Us

Send us an email at:

Email Us

We typically respond within 24-48 hours on business days (GMT+8, Mon-Fri).

Having trouble? If the email button above doesn't work, you can manually send an email to song2026lang@gmail.com �?just replace that address with your actual Gmail address in the HTML source code of this page.

What We Can Help With

Content questions: If you find something unclear or outdated in our guides, let us know.
Topic suggestions: Have a compliance topic you'd like us to cover? We welcome suggestions.
Corrections: If you spot an error or have updated information about a regulation, please tell us.
Partnership inquiries: Interested in contributing expert content or collaborating? Reach out.
Media inquiries: Journalists and researchers are welcome to contact us for commentary on cross-border e-commerce compliance trends.

Please note: Due to the volume of inquiries, we cannot provide personalized compliance advice for individual products or review your test reports. Our guides are designed to give you the framework — you will need to work with an accredited lab and/or compliance consultant for your specific product.

Response Time & Availability

Our team operates on China Standard Time (GMT+8) from our office in Shenzhen, China. Typical response times:

Business days (Mon-Fri): 24-48 hours
Weekends & Chinese public holidays: Next business day
Corrections or error reports: Prioritized within 24 hours
Topic suggestions: Reviewed weekly, response within 5 business days

If your inquiry is urgent (e.g., your Amazon listing was just suspended and you need guidance on which guide to read first), put "URGENT: Amazon Suspension" in the subject line and we will prioritize it.

Before You Email: Check These Guides First

Many common questions are already answered in our guides. Before reaching out, check these pages:

"How much does CE-RED certification cost?" → See CE-RED Guide, Section "Cost Breakdown"
"Do I need a Responsible Person for Amazon EU?" → See GPSR Guide, Section "RP Appointment Process"
"My Amazon Japan listing was removed for missing PSE." → See PSE Guide, Section "Appealing Amazon Removals"
"How do I register for Germany EPR (LUCID)?" → See EPR Packaging Guide, Section "LUCID Registration Walkthrough"
"What is the Saudi SABER certification process?" → See SABER Guide, Section "PCoC/SCoC Application Steps"

Frequently Asked Questions

Can you recommend a specific testing laboratory?

We do not endorse a single lab, but our guides mention ISO 17025-accredited laboratories we have personally worked with, including TÜV Rheinland Shenzhen, SGS Guangzhou, and CTI (Center Testing International). Always obtain quotes from at least three labs before deciding.

Can you act as my Responsible Person (RP) or Authorized Representative (AR)?

No. ExportComplianceHub is an informational knowledge base, not a compliance service provider. We do not act as RP/AR for any seller. Our guides explain how to appoint one yourself.

Do you offer paid consulting services?

No. We do not offer one-on-one consulting, product-specific compliance reviews, or document checking services. Our business model is advertising and affiliate revenue from the free guides on this site.

How do I report an error in a guide?

Email song2026lang@gmail.com with subject "Correction Request" and specify the guide name, section, and the error you found. Per our Corrections Policy, we correct verified errors within 7 days and note the change at the top of the affected guide.

Can I republish or translate your guides?

Republishing our content in whole or in part requires written permission. Brief quotes (up to 100 words) with attribution and a link are allowed. For translation or republication requests, email with subject "Content Use Request."